Our Services

At Black Licorice, we help hospitality pros level-up with high-impact services designed to sharpen your edge, elevate your team, and drive sustainable success. Whether you lead a kitchen, manage a bar, or run a multi-unit team, we’re here to help you grow with confidence—and relentless accountability.

How We Can Help

Leadership Coaching & Mentoring

Build Culture. Lead with Confidence. We blend proven leadership frameworks with personal connection—mentoring your managers to become confident, culture-driven leaders. Through trust and tailored guidance, we unlock stronger teams and better performance.

Special Events

Put Your Passion on Display. We help you plan and host unforgettable events that showcase your craft, engage your community, and create new revenue opportunities. It’s not just about celebration—it’s about growing your brand with purpose.

Employee Training

Train Smart. Grow Strong. We design hands-on, custom training programs that boost team performance and reinforce accountability. With clear systems and real-time feedback, your employees will level up—and stay sharp.

Secret Shopping

Know Where You Stand. Raise the Bar. Objective insight is a game-changer. Our secret shopping program provides honest, actionable feedback that reveals what’s working—and what’s not. Because you can’t improve tomorrow if you don’t measure today.

Recruiting, Hiring & Retention

Build the Team You’ve Always Wanted. From hiring to onboarding to performance reviews, we help you attract the right people—and keep them. With systems that set expectations and celebrate growth, retention becomes your differentiator.

General Consulting

Fix the Friction. Find Your Flow. Operations dragging you down? At Black Licorice, we know that details matter. We can help you streamline—systems, structure, and strategy—so you can focus on what you do best: delivering excellence every day.

Systems are the Scaffolding of Leadership

Without them, consistency crumbles, expectations blur, and chaos takes root. Systems don’t restrict creativity — they protect it. They create rhythm, structure, and accountability.

At Black Licorice, we believe that clear systems paired with intentional leadership is what transforms potential into performance — not just once, but over and over again.

FAQs

  • We specialize in serving independent restaurants, boutique hospitality groups, and small businesses that prioritize culture, leadership, and people development. Whether you’re launching, scaling, or stabilizing, we tailor our approach to fit your operation.

  • Unlike larger firms that often deliver one-size-fits-all solutions, we provide hands-on, personalized consulting grounded in real industry experience. You work directly with us—no handoffs, no fluff. We focus on sustainable change through leadership development, not just surface-level fixes.

  • We offer traditional consulting support like operational assessments and strategic planning, but our core focus is leadership training, management coaching, and employee development programs. Think of us as your partner in building a stronger, more disciplined internal culture.

  • Yes—we offer both. We coach owners, managers, and high-potential team members one-on-one, and also lead customized workshops and retreats for teams. Our programs are interactive, engaging, and always tailored to your unique needs.

  • Absolutely. We specialize in working with leadership teams to improve clarity, resolve conflicts, and strengthen communication. Our work often begins where operations and human behavior intersect.